Frequently Asked Questions

Can I order by phone or fax.

Unfortunately we do not accept phone or fax orders at this time.

Can I return my item if I am not happy with it?

We offer no question returns on orders for 14 days after receiving the items. There are some restrictions for health and hygiene reasons. If your item is faulty please contact us for a free post address for a replacement to be sent out. For more information on our returns policy please click here

Do I need cookies enabled to use your website?

Like nearly all websites and especially online shopping website we use cookies to save things like your shopping cart and website preferences. For this reason if you do not have cookies enabled you will not be able to use our website correctly.

Cookies are harmless text files that store information about how you use a certain websites on your computer. If you have them disabled it is highly recommended that you enable them for a better online experience. For information on our cookie policy click here  

Do you delivery internationally?

Yes we will deliver to a number of countries across Europe and the rest of the world. Including

Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Iceland, Ireland, Liechtenstein, Luxembourg, Netherlands, Portugal, Spain, Sweden, Switzerland, Faroe Islands, Monaco

Cyprus, Vatican, Slovenia, San Marino, Romania, Poland, Norway, Malta, Lithuania, Italy, Hungary, Croatia, Bulgaria, Greece, Latvia, Liechtenstein, Slovakia, Gibraltar

Brazil, Canada, Hong King, Malaysia, Now Zealand, Singapore, United States of America, Australia, Falkland Islands, Israel, Japan, South Africa

How can I pay for my order?

We accept all major credit and debit cards at checkout and we also accept PayPal for a fast and easy checkout experience. If your preferred payment method is not available then please contact us and we will see what we can do. 

How long will it take to receive my order?

We offer a number of different delivery options at checkout If you live in the UK the fastest option is Next Working Day. Outside the UK can be longer and delivery outside of Europe can take up to 2 weeks.

Is your website secure?

We take security very seriously. We choose to encrypt all out pages with a SSL security certificate not just our checkout to make sure all details you enter on our website are unreadable to outside sources.

We use CloudFlare (a popular and reputable web security service) to safe guard from hackers and provide our customers with the highest levels of security. 

To read more about our security policy click here 

My item is faulty or broken, can I return it?

Yes. For faulty or defective products we offer a free post address for a replacement. Please contact us for the address. 

We also offer a 1 year warranty on all electrical products. If the product is defective please contact us for the free post address and we will exchange your item for a new one. 

All returned products are tested and will be sent back to you at your expense if they are found to be working or in an unacceptable condition. The return cost for Royal Mail Tracked delivery is £2.50

The product I want is out of stock. When will it be in next?

Unfortunately we cannot provide specific estimates for individual products. We have stock delivery numerous times per week but not from all the same supplier. We do offer a service where you can sign up to be alerted when a product comes back in stock. Simple navigate to the product page and enter your email address to sign up for stock alert on that product. 

What name will appear on my bank statements?

We understand that to many people, when buying products of an adult nature, discretion is very important. Your bank statement will not any reference to our website name but instead the charge will be displayed as coming from our parent company BCDFH Marketing Limited.

Will the package be sent discreetly?

Discretion is our up-most priority when sending the parcel out to you. There will be no evidence on package or packing label that will signify what is inside. The package and Returns will be addressed to our parent company name BCDFH Marketing Limited.

Showing 1 to 11 of 11 (1 Pages)